Welcome
to us!

1. Booking and confirmation
1.1 The number of persons, total price and additional products/services to be provided by the hotel will be stated
in the confirmation.
Any changes in the number of people must be notified to the hotel prior to check-in.
1.2 The guest is responsible for checking that the details of the booking are correct, and for providing information
The hotel as soon as possible after booking if there are errors/omissions in the confirmation.
1.3 No one under the age of 18 can either book or stay at the hotel alone. Guests under the age of 18 must have
with them an adult companion who is responsible for them during their stay, as well as payment.

2. Confirmed price
Confirmed price applies to both parties.

3. Changes and cancellations
There are different cancellation deadlines depending on where the guest has chosen to place their booking.
If the booking is made directly through the hotel, the rules below apply.
3.1 Changes/cancellations must be made no later than 14:00 the day before arrival.
For special events, including Dyrskun, Straandtreffet and Christmas and New Year’s celebrations, the change/cancellation deadline is 2 weeks before the event date (arrival date). See also our terms and conditions for events here.
3.2 Meetings, parties and other group bookings.
Separate terms and conditions for group bookings can be found here.
3.3 No Show / When the guest does not show up.
If the guest does not show up, or has not cancelled the stay within the deadline, the hotel will charge for the first night.

4. Payment
Payment is made on arrival
At check-in, we will take an authorization of the guest’s payment card. This means that the amount of
The stay will be frozen/reserved on the guest’s account until check-out. The guest will be offered
receipt on departure.
4.1 Cash payment
If you wish to pay for your stay with cash, the hotel will require a card as a guarantee.
Cash payment is made on arrival.
4.2 Invoicing
All invoicing must be agreed in advance of the stay. Credit check will be done before the hotel
can confirm that an invoice can be sent. Stays under NOK 5,000 will not be invoiced.
NB! Straand Hotel does not send invoices to private individuals.
4.3 Accepted Card Types
Diners, Master Card, Euro Card, Visa, Bank Axept, JCB are valid card types.
The hotel also takes Vipps.
4.4 Switching
The hotel does not exchange, neither foreign currency nor Norwegian kroner. It is not possible to withdraw
money at the hotel.

5. Check-in and check-out times
5.1 Booked hotel rooms are guaranteed to be ready for check-in at approximately 16:00 in high season, and approx.
at 15.00 in low season.
5.2 Check-out time is at 11:00 on the day of departure.
If you want a late check-out, this can be arranged at the reception no later than the evening before departure. Price per
Rooms after 11:00 are NOK 100.- per extra hour.
NB! In some periods/days, we unfortunately do not have the capacity for late check-out. We ask you
Contact the reception if you have any questions regarding this.

6. Liability for breakage/damage of hotel property.
6.1 The guest, or the guarantor of the stay, is responsible for any breakage /
damage it causes to the hotel property and will be charged for this. The sum varies on the damage.
From NOK 1500.-.
6.2 The guest, or the guarantor of the stay, will be charged NOK 2500.- for
events that lead to the need for extra washing. Ex.: Vomiting in bed linen.
6.3 Straand Hotel is a non-smoking hotel and guests who violate this rule will be charged
1500kr. There are outdoor areas on the hotel grounds where it is allowed to smoke.

7. Animals
7.1 If you are bringing pets, the hotel must be informed of this in advance as there is a limited number
rooms where it is possible to have animals. The supplement for animals has a fixed price of NOK 300 per room per
stay. No animals are allowed in the hotel’s public areas. Private entrance at the hotel if you
has with animals.
Approved service dogs and guide dogs are of course exceptions to these rules and additions.

7. Personal data and GDPR
7.1 In connection with the guest’s booking, made by the guest himself or by others on behalf of
processes, processes and stores the personal data we need for the performance of the agreement
about booking and the purchase of services.
This is information that the guest has provided to the hotel, either directly or via
agent/travel agent or other third party.
7.2 The hotel does not share this information with third parties, unless the guest himself
has consented to this. Exceptions to this are if applicable legislation (the Personal Data Act /
GDPR) and/or if the government allows or requires the hotel to publish this
information to them.
7.3 The use of data processors to process guests’ data on our behalf is considered
Not as a handover.
7.4 To make sure that we have correct information about the guest, we may check the guest’s
information provided against sources such as the National Population Register, telephone directory and the like.