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Ever since 1864, our hotel has ensured well-being and good service with the guest at the center.
General terms and conditions for groups, courses and conferences
1. Introductions
These general terms and conditions apply to Straand Hotel, hereinafter referred to as SH. An event is defined as a booking of accommodation, meetings/conferences, banquets, experiences, activities and conferences with or without meals at SH for at least 5 rooms or 10 people. A confirmation signed by both parties, or equivalent, forms the basis for the reservation (hereinafter referred to as the event) and is considered the original reservation. Any cancellation or reduction must be notified in writing to the hotel and confirmed in writing by the hotel in order to be considered valid.
2. Participant list/Program
No later than 3 weeks before the event, the hotel must receive the final list of participants for the reserved number of rooms, and a program/schedule stating times for meals and other services etc.
If the list of participants has not been received as mentioned above, the hotel will request this in writing. If the list of participants has not been received after this, the hotel cannot guarantee availability of rooms for participants.
3. Cancellation/reduction
| Reduction | 1-10 participants | 11-50 participants | 51-100 participants | 101-200+ participants |
| 100% | 14 days | 45 days | 90 days | 120 days |
| 50% | 7 days | 20 days | 45 days | 60 days |
| 25% | 3 days | 10 days | 20 days | 30 days |
| 10% | 1 day | 3 days | 10 days | 15 days |
| 5% | 1 day | 5 days | 7 days |
All cancellations and reductions must be made in writing. The different cancellation deadlines depend on the size of the original number of participants, and how much you want to change.
The number is the maximum total downward adjustment in the specified time interval. This means that if downward adjustments have previously been made that exceed the relevant reduction percentage, no further reductions can be made free of charge.
In case of no-show, delayed arrival or early departure, the hotel will be entitled to compensation corresponding to the full price of the confirmed event as booked.
4. Payment of compensation
In the event of cancellation and/or reduction of an event at a later date than stated in section 3 above, SH is entitled to compensation corresponding to the full value of the late cancellation, including VAT.
SH always has the right to claim full compensation for services that cannot be cancelled, i.e. services from external suppliers on behalf of the client.
5. Canceling an event appointment
SH reserves the right to cancel an Event Agreement if part or all of the Event has been resold to a third party without the prior consent of SH, or if the Event is resold at a price higher than the price stated on the confirmation, unless sold as part of a package.
Such cancellation will not create any obligations for the hotel.
6. Prepayment/deposit/invoice
In case the agreement includes a prepayment clause, an amount equal to 50% of the confirmed event is subject to payment no later than 30 days before the date of arrival. The remainder is subject to payment no later than 7 days before the date of arrival. Prepayment will be deducted from the final invoice and will be included in the calculation of cancellation fees as set out in clause 3.
A deposit that has not been paid within the agreed terms of payment will be considered a cancellation of the event. When invoicing, the amount is due for payment 10 days from the invoice date. An invoice fee is charged. Late payment will be subject to 1.5% interest per current month, plus an administration fee.
7. Subject to price adjustment
SH reserves the right to adjust prices in case of changes in VAT and other taxes/fees, or in case of force majeure beyond SH’s control. SH must inform the customer of any increase in such costs immediately.
The rates are adjusted once a year, as of 1 January unless otherwise stated in the confirmation; The rates for the current year are stated in the confirmation. A price increase of 3-5% per year should be expected.
8. Force Majeure
No party shall be liable for any default or delay in performance of its obligations under this Agreement (i) if and to the extent that the failure or delay is caused, directly or indirectly, by fire, flood, elements of nature, lockouts, blockade, acts of war, terrorism or civil unrest or other similar extraordinary event beyond the reasonable control of the parties and (i) provided that the defaulting party is at fault and the failure or The delay could not have been prevented by reasonable precautions.
9. Liability for damage/assets
SH is not responsible for belongings brought to the hotel. If the belongings are of special value, the hotel must be informed of this.
The hotel is only liable for the full loss in cases where the hotel has assumed such liability for the valuable asset in writing.
10. Disputes
Any dispute regarding the interpretation or application of this Agreement will be settled by the Norwegian courts.