Welcome
to us!

You should feel safe when you enjoy your holiday in Fjell Telemark. Infection control is important for our guests and employees, we must all contribute to the effort to limit the COVID-19 pandemic in Norway. Our goal is for everyone to have good experiences in a safe environment in Fjell Telemark.
We follow the guidelines from the national authorities to the best of our ability, and for many of the players in the region, this means that some services are somewhat adapted compared to normal operations. We hope our guests appreciate the extra work we do to limit infection and at the same time understand that we need to make adjustments to the service offer in light of the COVID-19 situation.

Unfortunately, not everything we can implement as in a normal situation, but we will do our utmost to ensure that our guests have good experiences in Fjell Telemark.

Based on NHO’s guidelines for infection control and the guidelines from the Norwegian Institute of Public Health, we have jointly prepared a guide for handling infection control measures during the 2020 coronavirus outbreak that companies in the region are encouraged to follow. We follow the general rules of the road that apply, excerpts of the most important ones:

• Everyone must follow the national health advice
• Remember frequent and good hand washing, wash your hands thoroughly:
  When you have been out in public, when you have been to the toilet, when you have coughed, sneezed or blown your nose, when you are going to cook or eat. If you don’t have soap and water available, you can use a disinfectant
• Practice good cough hygiene
• Avoid coughing or sneezing on others
• Cough into a paper handkerchief and throw away. Remember to wash your hands afterwards!
• If you don’t have a paper handkerchief, you should cough into the crook of your elbow.
• Guests or employees must stay at home if they have symptoms of respiratory illness. Cancel your holiday and go home if you get sick
  Keep a good distance, minimum 1 meter if possible
• Frequent and good cleaning routines at companies such as serving places, hotels, rental cabins, etc.
• Employees will be introduced to new and stricter routines regarding infection control measures
• Information about infection control must be available at companies

For Straand Hotel, due to the ongoing Covid-19 pandemic, we have introduced extra measures within parts of our service offer to best protect you as a guest from infection. Below you can find information about how we handle this.

Dining:
Due to requirements for distance between our guests and for individual serving, we will map out which meals our guests want at check-in and agree on a time for these. We will have fixed table settings for dinner and breakfast, as well as the option of “breakfast to go” – a pre-packaged breakfast that can be enjoyed in the hotel room, or taken out.
We ask that all our guests use disinfection at the entrance to our restaurant and frequent hand washing in general.

Breakfast seating from 7:30 AM to 9:30 AM
Table seating for dinner from 19:00 to 21:30
Please let us know the desired time for meals and if you want “breakfast to go”. We ask for your understanding that in some cases we have to set guidelines for meal times in order to achieve the desired spread of dining for our guests.

Check-in and check-out:
With regard to possible infection tracking, it will be necessary to collect the names and mobile phone numbers of all guest rooms. This is handled by each room that checks in filling out an arrival notification. We ask that our guests take care of their own room keys from check-in to check-out. We disinfect keys at check-out, so that all keys that are ready for check-in are infection-free. We ask that all guests disinfect their hands upon check-in.
In the season June to September, we have check-in from 16:00 and check-out before 11:00.
If they arrive at the hotel before 16:00, they must of course be allowed to check in if the room is ready, otherwise all our other facilities can be used, even if they are not checked in to their room.

Swimming pool and changing rooms:
The swimming pool is open to resident guests.
In terms of infection control, we encourage our guests to change clothes and shower in their room rather than in the swimming pool’s wardrobe.

Illness:
We are not able to check in guests who have fever and/or respiratory symptoms. If you develop such symptoms during your stay, we ask that you stay in your room and contact the reception by phone, either by pressing 9 on the room’s internal phone or on phone number 35 06 90 00. The main rule is that guests with symptoms must cancel their holiday and return home for further follow-up.

Industry norm “safe accommodation”
NHO Reiseliv has developed the industry norm “safe accommodation” that can be found on www.nhoreiseliv.no

The authorities ask everyone who lives in Norway to read important information and advice about coronavirus on www.fhi.no and www.helsenorge.no. The advice changes quickly. The information is available in Norwegian and English. If you have trouble understanding the information, we encourage you to ask someone you know for help.